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Home Support Setup and troubleshooting

An electrician switching off a breaker at a home panel before installing

Support

Setting it up, and fixing it.

Installation is an electrician’s job. Pairing takes a few minutes and is yours.

Installation

For the electrician.

1

Before starting

Isolate the circuit at the panel and confirm it is dead.

2

Removing the old switch

Note which conductor is line and which is load before disconnecting.

3

Fitting the zPLC switch

Two-wire connection. No neutral required.

4

First power-up

Detailed steps in the installation sheet, in preparation.

Installation must follow local electrical code. In Canada and the US that generally means a licensed electrician.

Pairing

Getting it on your phone.

Matter

Steps in preparation

Alexa

Steps in preparation

Google Home

Steps in preparation

Apple Home

Steps in preparation

A phone on a kitchen counter pairing with the zPLC switch on the wall above

Troubleshooting

If something is off.

One bulb flickers when dimmed

That bulb is likely not triac dimmable. Check the packaging, or run that fixture on/off only.

A bulb does not respond at all

Confirm it is on the same circuit as the zPLC switch.

The switch is not found during pairing

Steps in preparation

Voice control stopped working

Steps in preparation

Still stuck

Write to us.

Tell us the fixture, the bulb and what the switch is doing. We answer on weekdays.